OneToolz Subscription, Warranty & Refund Policy

Last Updated: May 2026

Welcome to OneToolz.
This policy explains how our subscription service, replacement process, warranty support, and refund system work.

By purchasing any subscription from OneToolz, you agree to the terms below.

1. Nature of Service

OneToolz provides affordable access to premium AI and productivity tools through shared or managed subscription systems for students and budget-conscious users.

When a user purchases a subscription, the payment is considered payment for the full subscription duration purchased.

Example:

30 Days Subscription = Payment for 30 Days Access
90 Days Subscription = Payment for 90 Days Access

2. Warranty & Service Continuity

If a subscription becomes inaccessible, deactivated, logged out, restricted, or unusable before the purchased period ends, OneToolz will first attempt to restore the service.

Our first priority is always:

Replacement or Restoration

We may provide:

A replacement account
Restored access
Alternative working access
Continuation of remaining subscription days

This replacement process may take some time depending on the issue type.

Standard Processing Time

Usually within a few hours
In some cases up to 24–48 hours

We always try our best to restore service as quickly as possible.

3. Refund Eligibility

If OneToolz fails to restore or replace the service for the remaining subscription duration, the customer becomes eligible for a partial refund.

The refund is calculated based on the unused remaining days of the subscription period.

4. Refund Calculation Method

Refunds are calculated proportionally.

Example

A customer purchases:

ChatGPT Subscription
30 Days Plan
Price: 3,000 BDT

If the subscription stops working after 11 days:

Step 1 — Used Value

3000 ÷ 30 = 100 BDT per day

100 × 11 = 1,100 BDT used value

Step 2 — Remaining Refund

Remaining days = 19

100 × 19 = 1,900 BDT refundable amount

So the customer will receive a refund for the unused 19 days if replacement/restoration is not possible.

5. Payment Gateway & Transaction Charges

Refunded amounts may exclude:

Payment gateway fees
Mobile banking transaction fees
Merchant processing charges

In some cases, a small charge (example: 5–20 BDT) may be deducted depending on the payment provider.

This is because transaction providers often do not return processing fees after completed payments.

6. Non-Refundable Situations

Refunds may not apply in the following cases:

User violated platform rules or abused the service
Account sharing beyond allowed limits
Intentional misuse or suspicious activity
Device/browser issues from the user side
Temporary outages under processing/recovery period
User changes mind after successful delivery

7. User Responsibility

Customers are expected to:

Use subscriptions responsibly
Avoid suspicious or abusive activities
Follow provided login/access instructions
Maintain device and browser security

Failure to follow these may affect warranty eligibility.

8. Processing Time for Refunds

Approved refunds are generally processed within:

1–7 business days

Timing may vary depending on:

bKash
Nagad
Rocket
Bank transfer
Payment gateway processing speed

9. Service Limitation Notice

Some tools provided through OneToolz may rely on third-party systems and shared infrastructures. Service interruptions, forced logouts, or access resets may occasionally happen.

However, OneToolz prioritizes:

Responsible management
Fast replacement support
Fair unused-period refund policy
Transparent communication

10. Policy Updates

OneToolz reserves the right to update or modify this policy at any time without prior notice.

Users are encouraged to review this page periodically.

11. Contact Support

For warranty claims, replacement requests, or refund support:

Website: OneToolz Official Website
Facebook Page: Add your official page link
WhatsApp Support: Add your support number

OneToolz Commitment

At OneToolz, our goal is not just affordable pricing — but also maintaining trust, transparency, and responsible service for students and digital users across Bangladesh.